How to Use the Merchant Management System

This page has guides for the most common queries for MMS. You can also view video guides here.

Common Queries

Account Disabled

There is a problem with your account and your account has been disabled by Paymentsense. Please contact customer.service@paymentsense.com.

Account Locked

This occurs when you enter your password incorrectly 3 times.

If you are not the "Merchant Super User" please contact the "Merchant Super User" to have your Password and Security Question reset. This will be somebody within your business. A Super User is the highest-level user on your account.

If you are the "Merchant Super User" you will need to contact customer.service@paymentsense.com to have your Password and Security Question reset.

Changing Gateway Password

To change the gateway password you will need to:

  1. The Merchant Super User will need to log in to Merchant Management System (MMS). This will be somebody within your business. A Super User is the highest-level user on your account. The Super User will need to follow steps 2-8.

  2. The Click "Account Admin".

  3. Click "Gateway Account Admin".

  4. Select the "Gateway Account" you wish to change the password for.

  5. Enter the new password in the "New Gateway Account Password" field.

  6. Confirm the new password in the "Confirm New Gateway Account Password" field.

  7. Click "Immediately Expire Old Password".

  8. Click "Change Password".

Create A New User

To create a new user:

  1. The Merchant Super User will need to log in to Merchant Management System (MMS). This will be somebody within your business. A Super User is the highest-level user on your account. The Super User will need to follow steps 2-8.

  2. Click "Account Admin".

  3. Click "User Admin".

  4. Enter a "UserName".

  5. Enter the new users "Email Address".

  6. Select the "User Type" (Merchant Super User, Developer, Merchant Administrator, Basic User, Restricted Basic User or Merchant Viewer) for the new user.

  7. Click "Create User".

Delete A User

To delete a user:

  1. The Merchant Super User will need to log in to Merchant Management System (MMS). This will be somebody within your business. A Super User is the highest-level user on your account. The Super User will need to follow steps 2-4.

  2. Click "Account Admin".

  3. Click "User Admin".

  4. Click the "RED cross" icon for the user you wish to delete.

Edit A Users Account Status

To edit a user's Account Status:

  1. The Merchant Super User will need to log in to Merchant Management System (MMS). This will be somebody within your business. A Super User is the highest-level user on your account. The Super User will need to follow steps 2-6.

  2. Click "Account Admin".

  3. Click "User Admin".

  4. Click the icon on the left of the RED cross.

  5. Set the "Status" (Active, Locked or Disabled) for the user.

  6. Click the "GREEN Tick" to accept changes.

Edit A Users Email Address

To edit a user's email address:

  1. The Merchant Super User will need to log in to Merchant Management System (MMS). This will be somebody within your business. A Super User is the highest-level user on your account. The Super User will need to follow steps 2-6.

  2. Click "Account Admin".

  3. Click "User Admin".

  4. Click the icon on the left of the RED cross.

  5. Set the new "Email" for the user.

  6. Click the "GREEN Tick" to accept changes.

Locating the PreSharedKey/Hash Method

Finding the PreSharedKey is simple please follow the steps below:

  1. Login to the MMS.

  2. Click "Account Admin".

  3. Click "Account Settings"

  4. (The PreSharedKey is located at the top of the Page, Directly under that is the Hash Method).

Processing A Refund

Process a Refund by following the steps below:

  1. The Merchant Super User will need to log in to Merchant Management System (MMS). This will be somebody within your business. A Super User is the highest-level user on your account. The Super User will need to follow steps 2-8.

  2. Click "Transaction Reporting".

  3. Click "Transaction History".

  4. Click the transaction you wish to refund.

  5. Click the "RED Arrow Icon" located at the top left of the window under the Paymentsense logo.

  6. Check the details for the refund and amend where necessary.

  7. Click "Submit For Processing". (If successful a gateway response will be displayed with "Refund successful").

  8. Click "Return to transaction history" and the refund will be listed.

Reset A User Password

To reset a users password:

  1. The Merchant Super User will need to log in to Merchant Management System (MMS). This will be somebody within your business. A Super User is the highest-level user on your account. The Super User will need to follow steps 2-4.

  2. Click "Account Admin".

  3. Click "User Admin".

  4. Click the icon to the right of the "RED cross" for the user in question.

Reset A User Security Question

To reset a users password:

  1. The Merchant Super User will need to log in to Merchant Management System (MMS). This will be somebody within your business. A Super User is the highest-level user on your account. The Super User will need to follow steps 2-4.

  2. Click "Account Admin".

  3. Click "User Admin".

  4. Click the icon furthest to the right of the "RED cross" for the user in question.